QA Manager

Location IN-Pune
Job ID
Research & Development - Software Engineer (Development or Programming)
Pos. Type
Full Time

Company Overview / Présentation de l’entreprise:

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 


Check out our team Life at Nuance!


Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary / Sommaire du poste:

Position summary:


The Site Reliability Engineer works with a team of developers, QA and documentation staff in the development of the new voice assistance products for the doctors, nurses and administrative medical staff to streamline workflows with industry leading electronic medical records systems.  The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules in an Agile Scrum environment.


Principal duties and responsibilities:

  • Use process and best practices to ensure the our platform and it’s applications are stable and performant.
  • Keep the customer-facing applications and services always available
  • Plan, coordinate, and manage releases and their deployment.
  • Proactively identify hurdles to stability and implement self-healing and resiliency initiatives.
  • Build and maintain tools that will help with day to day activities and orchestration of our cloud environments.
  • Work to automate detection and resolution of recurring issues in the production environment.
  • Participate in the Incident and Problem Management processes and assist the teams in ensuring proper RCAs are documented and follow-ups are delivered.
  • Communicate with software engineers, QA engineers, product management and operations staff on a daily basis for sharing ideas, status on ongoing work and prioritizing future work.
  • Implement Infrastructure as a service and Infrastructure as code practices wherever applicable.
  • Stay up-to-date on relevant technologies internally as well as externally, plug into user groups, understand trends and opportunities to ensure we are using
  • the best possible techniques and tools.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing

Knowledge, Skills, Quallification:

  • Education: Bachelor's Degree in Computer Science, Engineering, Math or related field. Master's Degree is a plus.
  • Minimum years of work experience: 10

Required skills:

  • Excellent verbal and written communication and interpersonal skills.
  • Experience with the Atlassian Tools such as JIRA/Confluence.
  • Ability to work effectively with cross-functional teams (Engineering, QA, release management, network operations, product management, professional services, etc.).
  • Strong organizational and leadership skills, and the ability to drive the day-to-day activities of internal resources.
  • Demonstrated ability to quickly grasp new technologies.
  • Must be action oriented, capable of multitasking well based on priorities.
  • Strong team player who enjoys working in a fast-paced, dynamic environment.
  • Experience with Agile/Scrum methodologies.
  • Knowledge of Internet technologies (DNS, HTTP, streaming, web servers, etc.) a strong plus.
  • Experience with UI automation frameworks such as Selenium is a plus
  • Ability to build, use and configure metrics collection, reporting and alerting systems.
  • Experience developing, deploying and integrating monitoring solutions.
  • Experience with immutable infrastructure.
  • Experience with continuous integration systems like Jenkins, VSTS Azure DevOps.
  • Strong understanding of cloud concepts and Infrastructure as Code
  • Providing guidance to Sr. and junior engineers, reviewing design proposals and code pull requests.

Preferred skills:

  • Experience using Microsoft Azure, Azure ARM Templating, VSTS, Azure SQL, SaltStack.
  • Experience developing, deploying and integrating monitoring solutions.
  • Experience with immutable infrastructure
  • Ability to build, use and configure metrics collection, reporting and alerting systems.

Additional Information / Informations additionnelles:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


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