Medical Transcription Trainer

Location IN-Bangalore
Job ID
Other - Other
Pos. Type
Full Time

Company Overview / Présentation de l’entreprise:

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 


Check out our team Life at Nuance!


Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary / Sommaire du poste:


  • Lead New Hire, Global, Partner, and other QDS populations through DAX Essentials training.
  • Facilitate and manage processes for onboarding new hires, which includes email communications, tech troubleshooting, leading weekly orientation calls, and working in various tech environments.
  • Intensively review and provide accurate, supportive, and timely feedback on all notes submitted by trainees using in-depth DQS rubric and standards.
  • Maintain the highest quality standards throughout the training process


  • Communicate closely and effectively with People Team, Compliance, and other departments in re trainee issues.
  • Participate as stakeholders in various internal team and external projects as experience is gained in the role.
  • Review and appropriately answer all trainee emails.
  • Perform weekly trainee status check-ins via email and telephone.
  • Troubleshoot technical setup and training by holding screen shares and phone calls and escalating issues as needed.
  • Vet Quality Documentation Specialists: assess QDS performance against rubric requirements, communicate with manager/People Team for final decisions.
  • Adapt seamlessly to changes in training process.
  • Attend frequent meetings with various team members (O3s, team meetings, misc.).
  • Identify areas for improvement and support efforts to improve processes.

Knowledge, SKill, Qualification:

  • Education: Bachelor’s preferred; Associate’s or relevant certification with equivalent experience required
  • Years of experience: 2+

Required SKills:

  • Exemplary track record of completing assigned shifts and meeting deadlines.
  • Ability to coordinate effectively with managers and peers to complete work.
  • Clear and timely communication with managers regarding all issues.
  • Strong work ethic, superb organizational skills, and the ability to self-manage as well as take direction.
  • Excellent written and verbal communication skills.
  • Demonstrated success documenting for at least five providers.
  • Track record of volunteering to help peers and managers.
  • Experience in mentorship, coaching, or teaching.

Additional Information / Informations additionnelles:

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

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