Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.
Check out our team Life at Nuance!
Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.
The Site Reliability Center (SRC) team within Nuance Communications is an engineering discipline that combines software and systems engineering to build and run cloud-scale, distributed, fault-tolerant systems. Our team ensures that Nuance services have reliability and uptime to meet the needs of our ever-growing customer base. The SRC team focuses on practices such as event response, major incident management, minimizing operational work, deep post-mortem exercises, and prevention of potential outages factoring into the iterative improvement work.
In this role you will be a central point of contact in the SRC team with correspondence through phone based, direct contact support, as well as through ticketing systems. You will be supporting the products and customers directly. This role maintains a unique position to see the entire division and interact across all international teams as well as hold an important structural part of the team.
Principal Duties and Responsibilities:
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.